DAY # 1- Module 3: Communication/Interpersonal Skills (2 hours)
Statement of Purpose:
The purpose of this unit is to introduce concepts and skills required for the Nurse Assistant to communicate effectively and interact appropriately with patients/residents, patient’s/residents’ families and guests, and other members of the health care team.
Terminology
Patient, resident, and client are synonymous terms referring to the person receiving care
Performance Standards (Objectives):
Upon completion of two (2) hours of class plus homework assignments and clinical assignments, the learner will be able to:
1. Define key terminology.
2. Identify and discuss the five basic physiological and psychosocial needs of all humans, as described by Maslow’s Hierarchy of Needs.
3. Recognize and report patient/resident behaviors that reflect unmet human needs.
4. Define communication and therapeutic communication and identify two routes of communication.
5. Describe the key steps involved in the communication process and methods used in communication.
6. Describe the reasons for communication breakdown.
7. Describe effective communication/interpersonal skills used with patients/residents, their families and guests.
8. Describe conflict and measures for conflict resolution.
9. Discuss touch as a form of communication, including body language and personal space.
10. Identify common psychological defense mechanisms.
11. Describe family communication/interaction patterns and the role of the Nurse Assistant.
12. Describe social and cultural factors influencing communication and emotional reactions to illness and disability.
13. Describe communication between the members of the healthcare team
Module 3 Powerpoint
Reading Assignments:
Communications Ch 2, pp 21-26
Defense mechanisms Ch 2, p 25
Sociocultural factors Ch 2, p 26; Ch 3, pp 63-64; Ch 7, p 185; Ch 8, p 213
Attitudes toward illness and health care Ch 2, p 26; Ch 3, pp 63-64; Ch 7, p 185; Ch 8, p 213
Family interaction Ch 2, pp 21-30; Ch 10, pp 244-245
After completing the module, please proceed to the quiz. You must CLICK THE MARK COMPLETE BUTTON in order to proceed to the quiz.